We are looking for an IT Service Desk Analyst (m/f/d)

for our Europe/Africa Region by January 1, 2019

You want more than just an admin job in any IT department and you are looking for a new challenge? You would like to gain international experiences within a multicultural team? Taking on responsibility and developing in the wide range of a modern IT administrator? Then come and join us!

We believe when good ideas are shared, great things can happen. That's what led Toyota to great innovations. The automotive and financial business environment is facing structural chang-es. Customers expect a seamless digital experience and urban mobility is changing drastically. This is what’s driving us to deliver the next generation of mobility solutions to help everyone around the globe move freely and responsibly.

Toyota Kreditbank GmbH in Cologne, headquarter of Toyota Financial Services of the Eu-rope/Africa Region manages 17 countries across Europe, including South Africa and Kazakhstan. Everything we achieve is a result of the work and commitment of our team members. We strive to create a company with the best and brightest individuals who are empowered every day to innovate and share our know-how in ways that benefit people, society, and the planet.

Job Summary

The EAR IT Service Desk and Admin team is responsible for the effective provision of technical support for Toyota Financial Services in Europe/Africa Region (EAR).

IT Service Desk Analysts provide 1st line support for all incidents and service requests, 2nd -3rd line for all systems and applications for the EAR IT countries offices and manage all incidents and service requests, as well as technical administration systems. Support may be provided over the telephone, via remote control, email and IM, as well as desk-side.

Key Duties and Responsibilities:

•    To log, manage and resolve incidents and support requests using the tools and systems provided, within agreed timescales
•    To develop and implement system procedures in cooperation with the end users and the supplier, including roles and responsibilities, problem management and change control re-quirements
•    To escalate any problems, major inci-dents, issues or complaints as appro-priate
•    To maintain good working relation-ships with end users and departments within the organization and 3rd party company representatives

•    To ensure that procedures are availa-ble and maintained in order to effec-tively support the operational busi-ness
•    To ensure that documentation is up to date, of a professional quality and checked for accuracy of grammar and spelling and are reviewed prior to dis-tribution
•    To facilitate moves, adds, changes and project work as required

Key Qualifications and Skills:

•    Professional Training in IT
•    At least 3 years of work experience
•    Ticket system and Help Desk
•    Strong experience of Microsoft Win-dows platform including Windows 7/10 support and installation
•    Microsoft Office 2010/2016
•    Microsoft Office 365
•    Video Conferencing systems support
•    Experience in working within an ITIL Framework and an understanding of incident, problem and change man-agement processes
•    High service orientation and customer focus
•    Problem solving attitude
•    Intercultural cooperation and com-munication
•    Good command of English

We offer:

At Toyota Financial Services, we believe in dedicated development and training for you, our greatest assets. We offer you an international future-oriented workplace with demanding, versa-tile tasks in a dynamic and pleasant working environment. You will undergo a comprehensive systematic integration phase in the Financial Services Office in Epsom, UK. Our flat hierarchy, with its rapid decision-making processes also give you ample scope for highly independent and responsible work.

Like what you see?

Then send your application documents with the reference number 08-2019-3999 including your salary expectations and possible entry date via E-Mail to Please apply only in English because all internal communication is in English.

Further questions?

Do not hesitate to contact Christina Bischoff +492234/102-1155 for further information.
Toyota Kreditbank GmbH - Human Resources -  Toyota-Allee 5 50858 Köln

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